Create Service Request

We are sorry you are having issues with your Truitt and White purchases. Please visit our Installation and Maintenance and Warranties and Information pages for more information.

Truitt and White or Marvin will provide free labor on manufacturer warranty defects on Marvin and Integrity products within 1 year of purchase. Customers have 60 days from when they are notified their products have been received to report missing or damaged products. If your product is out of warranty we will do our best to identify replacement products for purchase. Service after 1 year or for non warranty work including installation error and site visits to evaluate problems may incur service charges.

To initiate a service request we need the basic contact and order information fields marked with a * completed. All other fields are optional, however a picture of the entire unit and close ups of any problems as well as the product's serial number will expedite service. Upon completion, you will receive a confirmation email and a Truitt & White service representative will reach out within 2 business days. If you did not get an email confirmation it means we did not receive your request, please call our showroom for help. 

 

Customer Information

Product Information

Product Issues

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  • Files must be less than 10 MB.
  • Allowed file types: pdf doc png gif jpg jpeg mov.

Not sure what product you have? View common window types here.

Remove

To locate your MFG No., please click here.

Documents/ Photos
More information
  • Files must be less than 8 MB.
  • Allowed file types: png gif jpg jpeg.
Documents/Photos/Videos
More information
  • Files must be less than 10 MB.
  • Allowed file types: pdf doc png gif jpg jpeg mov.
Remove
More information
  • Files must be less than 10 MB.
  • Allowed file types: pdf doc png gif jpg jpeg mov.

Not sure what product you have? View common window types here.

Remove

To locate your MFG No., please click here.

Documents/ Photos
More information
  • Files must be less than 8 MB.
  • Allowed file types: png gif jpg jpeg.
Documents/Photos/Videos
More information
  • Files must be less than 10 MB.
  • Allowed file types: pdf doc png gif jpg jpeg mov.
Remove
More information
  • Files must be less than 10 MB.
  • Allowed file types: pdf doc png gif jpg jpeg mov.

Description of the Problem

Terms

By submitting this request form, I certify that the above information is correct. I understand that Truitt & White will only use the information above for service related communications and not for marketing materials.

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