As of 2014 Truitt and White will provide free parts and labor on manufacturing warranty defects on Marvin and Integrity products within 1 year of purchase. Marvin parts have a 10 year warranty and Marvin exterior clad surfaces and glass have a 20 year warranty. Integrity parts and cladding have a 10 year warranty and Integrity Glass has a 20 year warranty. Customers have 60 days from when they are notified the product is available for pick up or delivery to report missing products or products damaged in shipping.If your product is out of warranty we will do our best to identify replacement products for purchase. Service after 1 year or for non warranty work including installation error and site visits to evaluate problems may incur service charges.
Please fill out the form below to request service. All fields marked (*) must be completed. Please provide a picture of the entire unit and close ups of any problems. Upon completion, a Truitt & White service representative will reach out within 48 hours to schedule an appointment.