Create Service Request

We are sorry you are having performance issues with your Truitt and White purchases. Please visit our Installation and Maintenance and Warranties and Information pages for more information.

As of 2014 Truitt and White will provide free parts and labor on manufacturing warranty defects on Marvin and Integrity products within 1 year of purchase. Marvin parts have a 10 year warranty and Marvin exterior clad surfaces and glass have a 20 year warranty. Integrity parts and cladding have a 10 year warranty and Integrity Glass has a 20 year warranty. Customers have 80 days from when they are notified the product is available for pick up or delivery to report missing products or products damaged in shipping.If your product is out of warranty we will do our best to identify replacement products for purchase. Service requests beyond 1 year or for non warranty work including installation error may incur service charges.

Please fill out the form below to request service. All fields marked (*) must be completed. Upon completion, a Truitt & White service representative will reach out within 48 hours to schedule an appointment.

Customer Information

Product Information

Product Issues

Not sure what product you have? View common window types here.

To locate your MFG No., please click here.

Photos (please include one photo of the entire unit)
Upload photos of problem. Limit of (5) photos.
More information
  • Files must be less than 4 MB.
  • Allowed file types: png gif jpg jpeg.

Not sure what product you have? View common window types here.

To locate your MFG No., please click here.

Photos (please include one photo of the entire unit)
More information
  • Files must be less than 4 MB.
  • Allowed file types: png gif jpg jpeg.

Not sure what product you have? View common window types here.

To locate your MFG No., please click here.

Photos (please include one photo of the entire unit)
More information
  • Files must be less than 4 MB.
  • Allowed file types: png gif jpg jpeg.

Description of the Problem

Terms

By submitting this request form, I certify that the above information is correct. I understand that Truitt & White will only use the information above for service related communications and not for marketing materials.

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